Call Center Trends to Watch in 2021

Call Center Trends to Watch in 2021

Call centres and customer help desks play an integral part in any business. These centres used to be offices crammed with workstations and headsets. However, things are changing. As technology evolves, the way we communicate with customers shifted from traditional...
6 VoIP CRM Integrations every Business should use

6 VoIP CRM Integrations every Business should use

VoIP CRM (Customer Relationship Management) Integrations will enable you to streamline your workflow and engage with your customers effectively and efficiently. CRM Integrations can measure the effectiveness of your calls and how they influence your sales, as well as...