Although Interactive Voice Response (IVR) has been around for many years, very few businesses fully understand how to make use of it. By utilising speech recognition and pad-dialling, IVR will help businesses combat long waiting times and employee workload. What Is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) is an automated system that interacts …
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UCaaS (Unified Communications as a Service) is becoming the go-to solution for businesses with complex communication needs. UCaaS offers the same features as a traditional on-premise Unified Communication solution, but the main difference would be that UCaaS is deployed over the cloud and acts as a subscription service. This makes it accessible for a wide range of …
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Cloud-based telephony solutions bring a wealth of advantages to business communication, especially as more businesses are adopting a hybrid workforce model. Thanks to Cloud-based Telephony, it is now easier than ever to make and receive calls from anywhere in the world, without the need for expensive telephone hardware such as phones and private branch exchanges. …
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The VoIP market has continued to grow exponentially over the last decade and the industry is showing no signs of slowing down. The pandemic helped with accelerating new advancements in technology as businesses required alternative options to function daily. Due to these new advancements in technologies, the VoIP industry is gearing towards addressing trends such …
Most Small and Medium Enterprises struggle with tight budgets and a lack of resources to effectively secure their assets. Due to a lack of administrative resources, it is less likely for an SME to have full-time security personnel to monitor everyday security operations, which may result in longer response times to mitigate security threats. However, …
The modern office requires flexible and dynamic technologies to improve business communications and collaborations. Yealink provides these technologies by being the first to market with their Microsoft Business Solutions that allow you to operate anytime and anywhere in the world with ease. Yealink’s device solutions for Microsoft Teams include: MVC Series Conference Phones Desk Phones …
Designed for Yeastar business phone systems, Linkus UC Clients provide a single platform where employees can access functionalities such as integrated voice, messaging, and video conferencing without the need for additional third-party applications. Linkus UC Clients are available on most browsers, Microsoft Windows, macOS, iOS and Android which makes it easy to collaborate and improve …
Linkus UC Clients – Improved Efficiency with Powerful Tools Read More »
The Yeastar S-Series VoIP PBX was designed to help small and medium enterprises make a giant leap in efficiency while saving costs. The S-Series unleashes the power of unified communications and provides flexibility with a field-upgradable modular design. By connecting business-enhancing features with free software updates, the S-Series will ensure reliability as your business grows. …
Business insurance can be costly but vital for all businesses to protect you from loss and damages. One way to save on insurance premiums is to install a state of the art CCTV system to reduce your liability risk. Most insurance companies will often offer reduced rates to businesses who invest in CCTV systems, as …
Call centres and customer help desks play an integral part in any business. These centres used to be offices crammed with workstations and headsets. However, things are changing. As technology evolves, the way we communicate with customers shifted from traditional methods of communication to instant messaging and live video conferencing. The pandemic forced businesses …
