unified communications as a service

What Is UCaaS and How Can It Benefit Your Business?

UCaaS (Unified Communications as a Service) is becoming the go-to solution for businesses with complex communication needs. UCaaS offers the same features as a traditional on-premise Unified Communication solution, but the main difference would be that UCaaS is deployed over the cloud and acts as a subscription service. This makes it accessible for a wide range of enterprises (large or small) as there are almost no upfront costs.  

What is UCaaS?

As mentioned above, UCaaS offers the same features as traditional on-premises Unified Communications. First, we need to understand what Unified Communications are. Unified Communication platforms integrate all your business communication streams such as calls, email, chat, voicemail, or text under one system. You can make one-on-one calls, conference calls, receive emails and instant message clients or colleagues which eliminates the need for multiple communication channels. 

The “as a service” model simply means that a particular need is met via a service that is accessed via the cloud on a subscriptions basis. UCaaS enables customers to enjoy the benefits of a UC platform while the service provider handles the infrastructure. 

Benefits of UCaaS

By adopting UCaaS solutions, organisations will save money while enjoying streamlined processes, remote work capabilities, and secure infrastructures. Let’s dive a little deeper into the benefits of UCaaS.

Cost Reduction

Deploying an on-premise UC solution requires expensive infrastructure, whereas UCaaS is based on a subscription model deployed over the cloud. This means that a UCaaS solution is stored offsite at the service provider’s data centre, which frees up space and capital. UCaaS solutions are designed to consolidate all your communication needs, which will also eliminate expenses related to third-party applications such as video conferencing services, file sharing applications, instant messaging tools and screen sharing software. 

Streamlined Processes 

UCaaS allows you to use various communication and collaboration tools without having to maintain or pay separate licences. This allows for streamlined processes within your business as all of these communication tools and applications are deployed over the cloud via UCaaS.  

Remote Work Capabilities

With UCaaS, remote workers can execute their duties without struggling with equipment and installation processes. Remote workers will be able to benefit from UCaaS and its components such as video conferencing, instant messaging, phone services, file sharing and screen sharing, as long as they have a high-speed internet connection. 

Secure Infrastructure 

By utilising a UCaaS platform, you can benefit from automated and managed security solutions rather than relying on manual security updates tied to specific hardware devices. UCaaS will also allow you to monitor your system and provide real-time reports. Moreover, UCaaS providers offer dedicated security resources such as industry expertise and security certificates to further secure your infrastructures. 

How we can help you make the Switch! 

There are a few things to consider before switching to a new application. First, you have to look at what tools your customers and employees rely on? For example, would your customers like to speak to your support team via video conferencing and screen share? Can you boost efficiency in the workplace by giving your employees the proper tools to collaborate better on projects? Does your business operate remotely?

Considering a move to a UCaaS solution from a traditional Public Switched Telephone Network can seem daunting, but, luckily we are here to assist you with tailored solutions specific to your organisation’s needs.

Simply request a callback, and one of our friendly advisors will be in contact with you for a free assessment.