Why You Need To Create A Unified Communications Strategy For Your Business

In the modern business world, we use different forms of communication streams to collaborate and communicate with our customers. Often, this can lead to key information being missed as it is spread out across multiple communication streams. Unified Communications, or UC, is now accessible and affordable to any business, no matter its size or what you do. In response to new demands on how we organize our different communications streams, Unified Communications helps you to organise your business communications by putting everything in one place and lets you access it no matter where you are.  

What is Unified Communications?

Unified Communication platforms integrate all your business communication streams such as calls, email, chat, voicemail, or text under one system. You can make one-on-one calls, conference calls, receive emails and instant message clients or colleagues which eliminates the need for multiple communication channels.  

One of the most attractive benefits of Unified Communications is the mobile capabilities it offers. You will have real-time access to your communication streams no matter where you are in the world.    

Unified Communications Costs

Investing in new IT systems might seem daunting for small businesses. The great news is Unified Communications might save you money on your traditional telephony system by reducing costs on calls, monthly communications fees and IT security infrastructure. 

Prices are now more competitive than ever. Most UC providers offer a Saas (Software as a Service) model, which means you will pay a monthly fee tailored to your business needs instead of investing a large amount of capital upfront. The Saas model makes it more accessible for small businesses as there is no investment needed for new infrastructure or in-house technicians for maintenance and support.  

Unified Communication Platforms are easy to scale. Adding new users can be done by a simple click on the dashboard, which will eliminate the extra costs of technicians and wiring needed by traditional telephony systems.  

In today’s modern business world, more businesses are operating remotely than ever. UC platforms will not only save you costs on office space and infrastructure but also cut down on business travel costs. Instead of travelling to meetings, employees can simply set up a video conference call and share files and documents.  

Create a Unified Communication Strategy for Your Specific Business Needs

Implementing a UC strategy can result in bigger productivity gains for your business, but before you do that, you need to look at how your customers, vendors and employees fit into the UC picture. What tools do your customers and employees rely on? For example, would your customers like to speak to your customer’s support team via video conferencing and screen share? Can you boost efficiency in the workplace by giving your employees the proper tools to collaborate better on projects? Can you establish better relationships with your vendors with a more streamlined communications system? 

Be transparent about your business needs and make use of the information to generate your specifications for a UC platform setup that will work for your business.  

Simply request a callback, and one of our friendly advisors will be in contact with you for a free assessment and answer any questions you might have.  

Would you like us to give you a call?

Let’s talk about how we can help you with your company communication network.