The VoIP market has continued to grow exponentially over the last decade and the industry is showing no signs of slowing down. The pandemic helped with accelerating new advancements in technology as businesses required alternative options to function daily. Due to these new advancements in technologies, the VoIP industry is gearing towards addressing trends such as security concerns, UCaaS growth, AI usage and 5G adoption in 2022 to keep up with the ever-increasing demand. 

Addressing Security Concerns

The Internet has many advantages but connecting your business online opens the door for data breaches through cyber attacks. VoIP services add additional layers of security to their users; however, hackers are finding new ways every day to breach organisations’ networks to steal data and personal information. We have seen an increase in data breaches in 2021 and there will be a new attack every 2 seconds according to an analysis done by Cybersecurity Ventures.  

“Ransomware is expected to attack a business, consumer or device every 2 seconds by 2031, up from 11 seconds in 2021” – Cybersecurity Ventures.

We can expect VoIP services to introduce more powerful multi-layer security in 2022 to avoid cyber-attacks and data breaches. 

UCaaS Growth

Cloud-based technology is the future and that is why we can expect to see further consolidation of communication technologies into single unified communications as service (UCaaS) in 2022. Although these platforms have underlying VoIP technologies, they offer more than just voice calling capabilities. By utilising a UCaaS platform, users can make calls, video chat, send instant messages and collaborate via screen share without the need for additional 3rd party applications.  

AI Usage

We have seen an exponential rise in the use of Artificial Intelligence over the years and more businesses are starting to adopt an automated system to tend to customer needs quickly and efficiently. We have already seen the adoption of AI in the VoIP market, especially in the call centre industry. Call centres were able to improve service delivery by automating simple tasks so that agents are free to handle more challenging issues.  

We can also expect significant growth in the usage of bots in 2022 to provide insights to businesses such as customer behaviour and satisfaction analysis. 

5G Adoption

5G adoption is one of the most talked-about VoIP trends of today. According to CCS Insight’s forecast, 5G connections will reach 1 billion worldwide in mid-2023, taking less time than 4G to reach this milestone. 5G networks will improve call latency and quality of service as it offers faster communication speeds and response rates. 5G is expected to take less than 1 millisecond to connect to a network whereas 4G can take up to 10 milliseconds.  

VoIP services will be among the technologies that will benefit the most out of 5G networks, providing businesses with a higher level of QoS and a variety of tools and features.

How we can help you make the Switch! 

There are a few things to consider before switching to a new application. First, you have to look at what tools your customers and employees rely on? For example, would your customers like to speak to your support team via video conferencing and screen share? Can you boost efficiency in the workplace by giving your employees the proper tools to collaborate better on projects? Does your business operate remotely?

Considering a move to a Softphone application from a traditional Public Switched Telephone Network can seem daunting, but, luckily we are here to assist you with tailored solutions specific to your organisation’s needs.

Simply request a callback, and one of our friendly advisors will be in contact with you for a free assessment.