Month: March 2021

How to Reduce Your Call Centre’s Call Per Cost and Improve Customer Experience

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Developing an effective call centre management strategy is always high up on the priority list for Call Centre Managers and Executives. Call centers use a metric, cost per call, to calculate the cost involved in handling calls during a specific period of time. Cost per call includes things such as per-minute billing and the equipment …

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Why You Need To Create A Unified Communications Strategy For Your Business

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In the modern business world, we use different forms of communication streams to collaborate and communicate with our customers. Often, this can lead to key information being missed as it is spread out across multiple communication streams. Unified Communications, or UC, is now accessible and affordable to any business, no matter its size or what …

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