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How to Reduce Your Call Centre’s Call Per Cost and Improve Customer Experience

How to Reduce Your Call Centre’s Call Per Cost and Improve Customer Experience

by Nicky Hezler | Mar 17, 2021 | Let's Talk

Developing an effective call centre management strategy is always high up on the priority list for Call Centre Managers and Executives. Call centers use a metric, cost per call, to calculate the cost involved in handling calls during a specific period of time. Cost...
Why You Need To Create A Unified Communications Strategy For Your Business

Why You Need To Create A Unified Communications Strategy For Your Business

by Nicky Hezler | Mar 3, 2021 | Let's Talk

In the modern business world, we use different forms of communication streams to collaborate and communicate with our customers. Often, this can lead to key information being missed as it is spread out across multiple communication streams. Unified Communications, or...

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