Month: February 2022

Interactive Voice Response for business telephones

Interactive Voice Response (IVR) Meaning and Benefits

Although Interactive Voice Response (IVR) has been around for many years, very few businesses fully understand how to make use of it. By utilising speech recognition and pad-dialling, IVR will help businesses combat long waiting times and employee workload.   What Is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) is an automated system that interacts …

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unified communications as a service

What Is UCaaS and How Can It Benefit Your Business?

UCaaS (Unified Communications as a Service) is becoming the go-to solution for businesses with complex communication needs. UCaaS offers the same features as a traditional on-premise Unified Communication solution, but the main difference would be that UCaaS is deployed over the cloud and acts as a subscription service. This makes it accessible for a wide range of …

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