Month: February 2022

Although Interactive Voice Response (IVR) has been around for many years, very few businesses fully understand how to make use of it. By utilising speech recognition and pad-dialling, IVR will help businesses combat long waiting times and employee workload.   What Is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) is an automated system that interacts …

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UCaaS (Unified Communications as a Service) is becoming the go-to solution for businesses with complex communication needs. UCaaS offers the same features as a traditional on-premise Unified Communication solution, but the main difference would be that UCaaS is deployed over the cloud and acts as a subscription service. This makes it accessible for a wide range of …

What Is UCaaS and How Can It Benefit Your Business? Read More »