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How to choose the correct Fibre line speed for your business

How to choose the correct Fibre line speed for your business

by Nicky Hezler | Apr 1, 2021 | Let's Talk

In today’s digital world, a fast fibre internet connection is crucial to the way we do business. Fibre internet has changed the face of the modern business world as we no longer rely on old technologies such as copper phone lines that were limited in the speeds...
How to Reduce Your Call Centre’s Call Per Cost and Improve Customer Experience

How to Reduce Your Call Centre’s Call Per Cost and Improve Customer Experience

by Nicky Hezler | Mar 17, 2021 | Let's Talk

Developing an effective call centre management strategy is always high up on the priority list for Call Centre Managers and Executives. Call centers use a metric, cost per call, to calculate the cost involved in handling calls during a specific period of time. Cost...
Why You Need To Create A Unified Communications Strategy For Your Business

Why You Need To Create A Unified Communications Strategy For Your Business

by Nicky Hezler | Mar 3, 2021 | Let's Talk

In the modern business world, we use different forms of communication streams to collaborate and communicate with our customers. Often, this can lead to key information being missed as it is spread out across multiple communication streams. Unified Communications, or...
On-site PBX versus Hosted IP PBX – Pros and Cons

On-site PBX versus Hosted IP PBX – Pros and Cons

by Nicky Hezler | Feb 18, 2021 | Let's Talk

One of the regular questions that businesses face when upgrading their telephony system is to choose between On-site or Hosted IP PBX. There is no better option between them, but there are fundamental differences to each option, and the considerations will differ...
Why your business should switch to a VoIP PBX System

Why your business should switch to a VoIP PBX System

by Nicky Hezler | Feb 4, 2021 | Let's Talk

When searching for ways to reduce your business telephony costs, you have probably come across the terms, VoIP and IP PBX. To put it as easy as possible to understand, VoIP (Voice over Internet Protocol) and IP PBX (Internet Protocol Private Branch Exchange) means...
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