benefits of a softphone

How a Desktop Softphone will Benefit your Business

Desktop Softphones bring a wealth of advantages to business communication by using the latest technology and SIP standards. Besides everything you can expect from a traditional phone system, a desktop softphone offers specific benefits including mobility, flexibility and significant cost savings.

When referring to a Desktop Softphone, it is natural to assume that it is an actual desk phone but, the term Desktop Softphone actually refers to an application or software which allows a user to make calls over VoIP. Any computing device such as smartphones, tablets and desktop computers can run Softphone applications. As long as you have a microphone and speaker, you will be able to connect remotely from wherever you are.


With a Softphone, there is no need for physical lines, as employees can work remotely while benefiting from the same features they have at their desk as long as they have an internet connection. Enterprises using Windows, macOS, iOS, and Android devices can access seamless real-time business communication across their connected devices.

CRM Integration

Today’s businesses use Customer Relationship Management or CRM to manage their interactions with customers. Softphones like the Yeastar Linkus UC Softphone can easily integrate with Customer Relationship Management Platforms such as Google contacts, Microsoft Dynamics 365 and Outlook Contacts. By integrating a CRM platform with your desktop softphone, you can streamline processes, improve customer service and increase sales.  

Consolidated Collaboration

By consolidating unified communications features such as group chat, conference calling and instant messaging, a softphone enables your employees to collaborate and stay connected no matter where they are in the world. A softphone will allow your team to easily share presentations on their screens, transfer files within a chat and work together on documents.  

Cost Savings

Switching to softphones eliminates the need for expensive installs, hardware and wires. Softphones use license-based software, which is easy to scale and adding new functionalities are done by simply upgrading your software. Local calls on your VoIP software are often free, and long-distance can be cheaper than it would be if you used a traditional desk phone.

How we can help you make the Switch! 

There are a few things to consider before switching to a Softphone application. First, you have to look at what tools do your customers and employees rely on? For example, would your customers like to speak to your support team via video conferencing and screen share? Can you boost efficiency in the workplace by giving your employees the proper tools to collaborate better on projects? Does your business operate remotely?

Considering a move to a Softphone application from a traditional Public Switched Telephone Network can seem daunting, but luckily we are here to assist you with tailored solutions specific to your organisation’s needs.

Simply request a callback, and one of our friendly advisors will be in contact with you for a free assessment and answer any questions you might have.