Running a successful business requires well-prepared support and customer-focused processes to serve your customers even before you answer their call.  Integrating your VoIP telephone system with Customer Relationship Management software will enable your...

As more and more businesses work remotely, employees are juggling between multiple 3rd applications to attend video conferences, respond to queries and take calls. Luckily, 3CX reinvented the PBX for the remote workforce and made it easier for your employees to...

By incorporating the Linkus UC Softphone with the Yeastar PBX System, Yeastar can deliver a unified communications solution that offers a wealth of benefits to business communication, including mobility, flexibility and significant cost savings.   1....

Investing in a CCTV system for your business can benefit you financially when using all its features properly. Most organisations install CCTV for security purposes, but there are a few ways you can save money by placing your cameras n strategic places to maximise...

Desktop Softphones bring a wealth of advantages to business communication by using the latest technology and SIP standards. Besides everything you can expect from a traditional phone system, a desktop softphone offers specific benefits including mobility, flexibility...

Integrated access control solutions help generate a clear view of your business’s potential vulnerabilities by consolidating all your security systems into a single hub. Integrated security systems were once a luxury for big corporations, but as technology evolved, it...

When searching for ways to reduce your business telephony costs, you have probably come across the terms VoIP phones and SIP phones.  VoIP/SIP phones connect to the internet via a Local Area Connection rather than a Public Switched Telephone Network (PSTN). Most...

As more businesses opt to operate remotely, the need for video conferencing skyrocketed in the past year. Video conferencing eliminates the need for travel as everybody can attend meetings and collaborate wherever they are in the world. According to Owl Labs,...

In today's digital world, a fast fibre internet connection is crucial to the way we do business. Fibre internet has changed the face of the modern business world as we no longer rely on old technologies such as copper phone lines that were limited in the speeds they...

Developing an effective call centre management strategy is always high up on the priority list for Call Centre Managers and Executives. Call centers use a metric, cost per call, to calculate the cost involved in handling calls during a specific period of time. Cost...

In the modern business world, we use different forms of communication streams to collaborate and communicate with our customers. Often, this can lead to key information being missed as it is spread out across multiple communication streams. Unified Communications, or...

One of the regular questions that businesses face when upgrading their telephony system is to choose between On-site or Hosted IP PBX. There is no better option between them, but there are fundamental differences to each option, and the considerations will differ...